Privacy Policy

DENZA Melbourne is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how DENZA Melbourne manages personal information. It is structured as follows:

1. Personal information DENZA Melbourne collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting DENZA Melbourne and complaints
10. Changes to Privacy Policy

1. Personal information DENZA Melbourne collects

The main types of personal information DENZA Melbourne collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with DENZA Melbourne such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for DENZA Melbourne's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for DENZA Melbourne's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for DENZA Melbourne's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with DENZA Melbourne.

DENZA Melbourne collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records DENZA Melbourne keeps of telephone calls, or emails received, or messages sent to DENZA Melbourne or posted on DENZA Melbourne's pages on social media);
• DENZA Melbourne's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, DENZA Melbourne collects personal information in connection with running its business directly from the individual concerned. On occasion DENZA Melbourne may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

DENZA Melbourne stores personal information in electronic and paper form.

DENZA Melbourne uses and discloses personal information as follows:

• to source vehicles and sell them to DENZA Melbourne's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with DENZA Melbourne's customers and prospective customers;
• to obtain products, services or information from DENZA Melbourne's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information DENZA Melbourne knows about them);
• to operate and manage DENZA Melbourne's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to DENZA Melbourne. For example, DENZA Melbourne may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. DENZA Melbourne also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

DENZA Melbourne uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information DENZA Melbourne uses in the operation of the computer program is browsing history on DENZA Melbourne's websites, name, contact information, and other information you may input into DENZA Melbourne's websites. The level of human oversight DENZA Melbourne provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by DENZA Melbourne's staff.

4. Cookies

DENZA Melbourne uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by DENZA Melbourne's web server. DENZA Melbourne may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on DENZA Melbourne's platforms and those social media platforms. DENZA Melbourne's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of DENZA Melbourne's website.

5. Links to other websites

DENZA Melbourne's website may contain links to third party websites. DENZA Melbourne does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from DENZA Melbourne and do not wish to receive these communications from DENZA Melbourne in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to DENZA Melbourne.

7. Overseas transfers

DENZA Melbourne's website/s are hosted in Australia. On occasion, a third party service provider DENZA Melbourne engages or that DENZA Melbourne is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information DENZA Melbourne holds about them by contacting DENZA Melbourne during business hours on 03 8904 8888 or via the contact page.

DENZA Melbourne may require an individual making a request to verify their identity before processing their request.

DENZA Melbourne will aim to respond to all requests promptly and within 30 days.

DENZA Melbourne may refuse a request where permitted or required by law. DENZA Melbourne will comply with any regulatory requirement to give reasons for its decision.

9. Contacting DENZA Melbourne and complaints

If you have any queries, concerns or complaints about how DENZA Melbourne handles your personal information please contact DENZA Melbourne during business hours on 03 8904 8888 or via the contact page. DENZA Melbourne may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that DENZA Melbourne can understand the nature of your concern. In most cases, DENZA Melbourne will ask that you put your request in writing.

DENZA Melbourne takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by DENZA Melbourne's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 03 8904 8888
• Mailing Address: 210 Kings Way, South Melbourne, VIC, 3205

10. Changes to Privacy Policy

DENZA Melbourne may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.